Please note that if the situation is urgent, we would encourage you to call 911. Call or Text our Crisis & Resource Hotline at (208) 630-6601

● Hotline coverage, crisis intervention, emotional support and safety services, intake and/or assessment of service needs, information and referral services, criminal and civil justice assistance, advocacy and accompaniment assistance, and development or implementation of service plans. 

● Case management meetings are set by appointment after a service/case plan has been completed. If there is a crisis, please call the crisis hotline (208-630-6601 press 9). If it is an emergency, call 911. 

● To prepare for your case management meetings, have a list of questions, updates, and needed information and resources ready to review. 

● When possible, use your own phone or email address, when meeting with your case manager. If you are using someone else’s phone or email, let your case manager know so they do not share private information. 

● Technology does not always work or you might not have access to email, so it is important to let your case manager know how to get a hold of you. Case Managers are a safe place to ask for help. 

● Your case manager may ask you to sign a document electronically. You can do this with email or using a phone with a camera by taking a picture of the signed document and sending it back through a text message. 

● If you are learning to use some of this technology, need assistance with filling out an application, or need help accessing documents, do not hesitate to ask your case manager. 

● The crisis hotline, case manager direct work line (with call or text option), and email are all available forms of communication. 

● If there is a crisis or safety concern, call or text the crisis hotline and a case manager will assist you. 

● If you are concerned for your safety you can text or call and a case manager will assist with the proper steps. 

● A case manager can assist with the implementation of a safety plan that can be used anytime. 

● A case manager will ask you to sign a release of information if a referral is made to outside services and resources are agreed upon. Once the release is signed and sent back (a case manager will assist you with getting it signed), then the referrals to outside services and support will be made. 

● Because some services may not be available or have slowed operations during this time, your case manager will communicate with you what is immediately available and what is not. 

● Communicating regularly can be difficult if you are juggling responsibilities like work, relocation, or crisis, and the case manager might be busy with other appointments and/or crisis calls. It is important to discuss with the case manager times and days that work best for both of you. If there is a crisis, please call the crisis hotline. 

● Let your case manager know of any immediate needs you have, including help with staying safe or help with obtaining emergency items like food or hygiene products.  

● It may be hard to find privacy when talking to your case manager. Try to find space to have private conversations and avoid distractions. 

● Discuss with your case manager if you do not have access to a secure and private phone. 

● If you are worried about others hearing your conversation, you can create a “safe word” with your case manager which can be used to signal when others have entered the room.